1. Payment methods
The primary payment method is Telegram Stars through the official prime61 bot. A separate agreement may provide another method, such as an invoice or bank transfer.
We do not request bank-card details and never accept payment to personal or unconfirmed details. Official payment details and the payment procedure are set out in the invoice or agreement.
2. Price and confirmation
Price, currency, included scope and payment procedure are confirmed before work starts in the order, proposal or agreement. Catalogue prices on the website are indicative and are not a public offer.
Additional features and scope changes are priced separately and performed after approval.
3. Payment schedule
Unless the agreement provides otherwise, a service is paid in stages: an advance reserves resources and starts the work, and the balance is due after demonstration and acceptance of the agreed result. Large or long projects may use milestone payments.
4. Cancellation
Before work starts, cancellation is reviewed against non-recoverable costs. After start, the cost of work actually performed, reserved resources and approved external costs is deducted, with a calculation provided to the client.
5. Refunds
A refund may apply to overpayment, inability to deliver the agreed service caused by the studio, or other cases required by the agreement or mandatory law.
Work that has actually been performed and handed over is not refunded. Refunds are made to the original payment method, subject to Telegram Stars rules and applicable law.
6. Disputes and review periods
Send a written payment request to info@prime61.com with the order or payment number and a description. We confirm receipt and review the matter within 10 business days.
If a refund is approved we initiate it within 14 calendar days; the time it takes to arrive depends on the payment channel and Telegram rules. Mandatory consumer rights are preserved in full.