1. What the prime61 bot is
The Telegram bot @prime61_bot is prime61's official channel: it receives requests, project statuses, files, invoices and notifications and, for partners, bonuses and materials. The bot operates as part of the platform and is subject to the same data processing rules as the website and the account.
By using the bot, you accept this Policy, the Privacy Policy and the Personal Data Processing Policy.
2. What the bot receives from Telegram
- your Telegram user identifier and, if it is public, your username (@username);
- the name and interface language that Telegram passes to the bot together with the message;
- the content of your messages: text, as well as files, photos and documents, if you sent them;
- service data about the interaction: the time of the message and the commands you enter.
The bot does not receive your phone number, your Telegram password, your contact list or the content of other chats: Telegram does not pass such data to bots.
3. What we store and why
We do not read correspondence out of curiosity or use it for advertising. Only the specialists working on your project and the support team have access to dialogues.
- the request: name, contact, description of the task and the date of the enquiry — so that we can respond and not lose the request;
- project correspondence and files — so that the work is in one place and can be handed over to the team;
- order statuses, invoices and documents — for the performance of the contract and record-keeping;
- partner data: accruals, achievements, issued materials;
- a technical log of interactions: time, command, result — for protection against spam and failures.
4. What the bot does not do
- it does not ask for passwords, SMS codes, bank card details or passport data;
- it does not write first on behalf of another person and does not suggest transferring money to an individual's account;
- it does not send advertising or transfer data to third parties for marketing;
- it does not sell or publish your files or correspondence.
Beware of fraudsters: the only official bot is @prime61_bot. If someone writes to you from a similar account, do not send any data and write to us at hello@prime61.com.
5. Notifications and opting out
The bot sends service notifications about your orders and requests: status changes, stage completion, new documents. This is part of the work under the contract, not a mailing. You can opt out of informational messages about materials and training with the /stop command or by writing “do not send” — service notifications about an active project will remain, otherwise you would not see the status of the work.
6. Payments
Payment is made through a bank or a payment service, and it is that service which processes card details. We see only the fact of payment, the amount and the purpose of the payment. We do not request or store bank card data in the bot.
7. Retention periods and deletion
To delete data, send a command to the bot asking for deletion or an email to hello@prime61.com. We will delete what we are not obliged to retain by law and explain what remained and why.
- requests without a contract — up to 1 year;
- project correspondence and files — the duration of the work and 3 years after completion;
- partner data — the period of the partnership and 1 year after;
- the technical log — up to 6 months.
8. Security
Access to the bot is protected: service actions are performed only by employees with the necessary rights. We ask you not to forward documents containing passport data or bank details in the chat — for contracts we use secure transmission methods that we will offer separately.
9. Telegram as a third-party service
Telegram is an independent service with its own rules. Its infrastructure is located outside the Russian Federation, so using the bot means cross-border transfer of data. We do not control Telegram and cannot guarantee its operation, but we choose this channel because it is convenient and familiar to clients. Telegram's policy: https://telegram.org/privacy.
10. Age
The bot is intended for users aged 18 and over. We accept requests from minors only from parents or legal representatives.
11. Changes and contacts
We may update the Policy — the update date is shown at the top. Questions about the operation of the bot and data processing: hello@prime61.com.