1. General provisions and operator
This document describes how the Telegram bot @prime61_bot (hereinafter — “the bot”) handles the data of people who write to it as clients. The bot is the official channel of PRIME61: questions, requests, order statuses and notifications come through it.
The data operator is the PRIME61 brand (hereinafter — “we”). We provide the full name, tax identification number (INN) and address on request at info@prime61.com: they are also stated in the contract and invoice. The bot works together with the prime61.com website, so the Privacy Policy and the Personal Data Processing Policy also apply.
2. What data the bot processes
We process the minimum amount of data — only what is necessary to answer a question and complete an order:
- your Telegram identifier (chat_id and user_id) — it is how the bot knows who to reply to;
- the name, @username and interface language that Telegram passes together with the message;
- correspondence with the bot: the text of messages and the commands you enter;
- files and photos that you send to the chat;
- request details: what needs to be done, timelines, budget and a contact for communication;
- service information: the time of the message and the result of processing the command.
3. Why we process data
The data is needed only to work with your enquiry and order:
- to answer a question and suggest which service fits;
- to create a request: what needs to be done, timelines, budget and a contact for communication;
- to connect you with the PRIME61 team and put the task into work;
- to manage the order: stages, statuses, files and documents;
- to send notifications about the status of the request, the order and payment;
- to keep settlements and bonuses;
- to protect the service from spam and abuse.
4. Legal ground: consent
We process data on the basis of your consent. You give it with a button in the bot — after you have chosen the language and read a short explanation of why the bot needs the data.
Consent is voluntary and can be withdrawn at any time — with the /privacy command in the bot or by email at info@prime61.com. Without consent the bot cannot accept and process a request: in that case write to us by email and we will answer there.
5. What the bot does not do
The bot is a working tool, not a surveillance system. That is why it:
- does not collect passport data, bank card numbers, passwords or SMS codes;
- does not read correspondence in other chats and does not gain access to your account;
- does not write to those who have not started a dialogue with the bot and does not send advertising;
- does not transfer data to third parties, except in cases expressly provided for by law.
The only official PRIME61 bot is @prime61_bot. If someone writes to you from a similar account and asks for data or money, do not reply and write to us at info@prime61.com.
6. Telegram as a third-party service
The bot works inside Telegram. Messages, the name, @username and files pass through the infrastructure of Telegram Messenger Inc., whose servers may be located outside the country where you live. This means that part of the data is transferred abroad as well.
We do not control Telegram and do not influence its rules or operation. Telegram has its own privacy policy: https://telegram.org/privacy. If you do not want to use this channel, write to info@prime61.com — we will answer by email.
7. How long we store data
We store data for as long as you use the bot and as long as it is needed for requests, orders and settlements. We keep requests without a contract for up to 1 year from the last contact, and correspondence and files on a project for the duration of the work and 3 years after its completion.
Correspondence and files can be deleted earlier: the /privacy command in the bot or an email to info@prime61.com. We will delete what we are not obliged to retain by law and explain what remained and why.
Some data remains longer because the law requires it: documents on contracts, invoices and payments are kept in accounting and tax archives for as long as the law establishes.
8. Your rights
In relation to your data you can:
- find out what data about you is stored and why;
- correct inaccurate or outdated data;
- delete correspondence, files and the request if the law does not require them to be retained;
- withdraw consent to processing;
- complain to the supervisory authority for personal data protection.
How to use them: the /privacy command in the bot or an email to info@prime61.com. We respond within up to 30 calendar days from the date of the enquiry.
9. Files and documents
You can send files and photos through the bot: a layout, a product photo, a brief or documents for a request. The limit for one file is 10 MB.
We recommend not sending documents with unnecessary personal data to the chat: passports, addresses, card numbers. For contracts we will separately offer a secure way to transfer them.
10. Security
Only the PRIME61 team has access to dialogues, requests and files, and only to the extent needed to work on your order. Data is transmitted over secure channels, employee access is limited and reviewed.
No method of transmitting data over the internet provides a complete guarantee. If an incident occurs that affects your data, we will inform you and, where required, the supervisory authority.
11. Age and changes to the document
The bot is intended for users aged 18 and over. We accept requests from minors only from parents or legal representatives.
We may update this document: for example, when the set of services or the requirements of law change. The update date is shown at the top of the page. If the changes are significant, we will give notice in the bot.